pbc138 Privacy Policy

pbc138 ("we", "our", or "platform") is an online casino and betting service operated for players in Bangladesh. When you use our website pbc138.cam, register, or take part in any service, you are considered to have agreed to the terms of this privacy policy.

This policy describes what kinds of personal information we collect, why we collect it, how we use it, and in what circumstances we may share it with third parties. We keep your information secure using SSL encryption and industry-standard security measures.

This privacy policy applies only to individuals aged 21 or older. If you are under 21, please do not use our platform.

2.1 Registration Information

When you create an account on pbc138, we collect the following personal information:

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Valid email address
• Mobile number
• Preferred currency (Bangladeshi Taka — BDT)
• Password (stored in encrypted form)

2.2 Financial Transaction Information

We collect payment-related information to facilitate deposits and withdrawals. Transactions on our platform can be made via bKash, Nagad, Rocket, Upay, and bank transfer. The information collected includes:

• Mobile banking account number (bKash / Nagad / Rocket / Upay)
• Bank account number and name (for bank transfers)
• Deposit and withdrawal history
• Transaction amounts and timestamps

We do not store full card numbers or complete bank credentials.

2.3 Technical and Usage Information

Certain technical information is collected automatically when you browse our website:

• IP address and device type
• Browser and operating system information
• Pages visited and time spent
• Cookie and session data
• Referral source (how you arrived at our site)

2.4 Support Communication Information

When you contact us through our 24/7 live chat or email support, we retain a record of that conversation. This is used to improve service quality and for dispute resolution.

3.1 Service Operations

The information we collect is primarily used to keep our services running properly and to improve your experience:

• Account creation, verification, and management
• Processing deposits and withdrawals
• Providing bonuses, cashback, and VIP benefits
• Gaming history and balance tracking
• Age verification (confirming 21+)

3.2 Security and Fraud Prevention

We continuously analyse information to keep our platform and your account secure. This includes:

• Detecting unusual transactions
• Preventing the use of multiple accounts
• Complying with anti-money laundering (AML) regulations
• Blocking cyberattacks and unauthorised access

3.3 Communication and Marketing

With your consent, we may contact you via email or live chat about the following:

• New bonus and promo offers
• Tournament and special event notifications
• Important account-related updates
• Responsible gaming information

You can opt out of marketing communications at any time through our support.

3.4 Analytics and Improvement

We analyse aggregate (non-personal) data to improve our platform's performance, plan new games and features, and enhance the overall user experience.

We do not sell or rent your personal information. However, information may be shared on a limited basis with trusted partners as needed to operate the service:

4.1 Payment Processors

To complete transactions, we share the necessary transaction information with mobile banking services such as bKash, Nagad, Rocket, and Upay, as well as trusted banks. These partners operate under their own privacy policies.

4.2 Game Providers

Our platform features games from various providers including Pragmatic Play, JILI, PG Soft, Spribe, Evolution Gaming, NetEnt, Microgaming, and Ezugi. These providers process only the minimum information necessary to ensure fair play.

4.3 Legal Obligations

Where required to comply with applicable laws in Bangladesh, court orders, or directions from regulatory bodies, we may be legally obligated to disclose information. Any such disclosure will always be limited to the minimum necessary amount.

4.4 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will notify you in advance by email.

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. pbc138 uses cookies for the following reasons:

• Essential cookies: Maintaining login sessions, security verification, and ensuring the core functionality of the site.
• Functional cookies: Remembering your preferences (language, game type).
• Analytics cookies: Understanding site traffic and improving the user experience.
• Marketing cookies: Delivering relevant offers (subject to your consent).

5.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some core site functions — such as login — to stop working properly.

6.1 Technical Protection

pbc138 uses industry-standard technology to protect your personal information:

• 256-bit SSL encryption on all data transmissions
• Password hashing (bcrypt algorithm)
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems
• Access controls — only authorised staff can access data

6.2 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, information required to meet legal obligations may be retained for a set period. When information is no longer needed, it is securely deleted.

As a registered user of pbc138, you have the following rights:

• Right to access: You can find out what information we hold about you.
• Right to rectification: You can request that incorrect or outdated information be updated.
• Right to erasure: In certain circumstances, you can request that your information be deleted (except where legal obligations apply).
• Right to restrict processing: In certain circumstances, you can ask us to limit how your information is processed.
• Right to data portability: You can receive a copy of your information in a structured format.
• Right to opt out of marketing: You can stop promotional communications at any time.

To exercise these rights, contact us through our 24/7 live chat support or by email.

pbc138 strictly prohibits registration and use by anyone under the age of 21. Our platform does not collect or process information from minors. If someone under 21 registers and we identify this, that account will be closed immediately and the associated information will be deleted.

If a parent or guardian suspects their child is using our platform, please contact us.

pbc138 reserves the right to update this privacy policy as needed. If significant changes are made, we will notify registered users by email and display a notice at the top of the website. Continued use of the site after updated policy is published means you have accepted those changes.

Previous versions are available on request. Contact our support and a prior version will be provided.